Legal
Refund Policy
Last updated October 13, 2026
Starling
If Starling isn't working out, you can get a full refund of a subscription payment or a credit purchase within 14 days of the payment. Just ask. You don't need to give a reason.
After 14 days, you can still cancel at any time. Your plan stays active until the end of the period you've paid for and then stops renewing, so you won't be charged again.
Starling orders are sold by Paddle.com, our merchant of record, which processes refunds. You can request one by emailing support@lodestaraudio.com, or directly from Paddle using the link in your receipt email. Refunds go back to the original payment method, usually within 5–10 business days.
Doppel and Basalt
Both plugins have a free demo, so you can try them before buying. If a plugin doesn't work for you after you buy it, email us within 14 days of the purchase for a full refund. Plugin orders are sold through Gumroad, which processes the refund.
Your legal rights
This policy doesn't limit any rights you have under the consumer laws where you live.